Helix ITSM includes Digital Workplace Basic users
Catalog row in Vendor License Rules · Cited
- Kind
- Entitlement
- Statement
- Subscription restrictions, BMC Helix ITSM: each ITSM named user entitles up to 100 named users of BMC Helix Digital Workplace Basic and each concurrent user up to 250; subscribing to Digital Workplace Advanced surrenders the Basic right. (vendor document undated; as published on 2026-09-27)
- Applies when
- Self-service portal users.
- Applies to
- BMC Helix ITSM subscriptions (and BMC Helix ITSM OnPrem Service Desk for on-premises).
- Related metrics