Control-M SaaS carries a 99.95% monthly availability commitment
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Service Level Agreement: BMC commits to 99.95% monthly availability for Control-M SaaS Subscription Services and 99.9% for the Control-M Archive Service; the remedy is a Service Credit requested within 30 days after month end. (vendor document undated; as published on 2026-09-27)
- Applies when
- Availability shortfalls.
- Applies to
- Control-M SaaS and Control-M Archive Service.
- Related metrics
- Related programs