Arctera Essential Support required through the life cycle
Catalog row in Vendor License Rules · Cited
- Kind
- Lifecycle
- Statement
- Arctera Product Life Cycle Policy (2024-12-10): Primary Phase 3 to 4 years after GA, Extended 1 to 2 years, then Sustaining; Essential Support (which includes Upgrade Assurance) is required for support entitlement throughout; Extended Software Support is an additional fee.
- Applies when
- Planning InfoScale or Enterprise Vault version support.
- Applies to
- Arctera software products.
- Related programs