Arctera Product Life Cycle
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Primary 3 to 4 years; Extended 1 to 2 years; Sustaining thereafter
- Aliases
- EOL Policy
- Definition
- Arctera Product Life Cycle Policy: "There are three phases during the product life cycle of a software release: Primary, Extended, and Sustaining."
- Commercial rules
- Essential Support is required for support entitlement throughout the life cycle; Extended Software Support is bought in addition for older releases and limits Severity 1 help to service restoration and existing fixes.
- Applies to
- Arctera software products (InfoScale, Enterprise Vault and related products).