Support, service levels and overage rates come from the Services Guide
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Master Agreement s3: Support, service levels and overage rates are provided as described in the Blackboard Customer Support Services Guide; overages may be charged for additional usage and for additional storage or bandwidth needed for excess usage.
- Applies when
- Customer is eligible for Support or exceeds contract limits
- Applies to
- All Products and Services
- Related programs