Service credits must be claimed within seven days or are forfeited
Catalog row in Vendor License Rules · Cited
- Kind
- Service levels
- Statement
- SaaS specifications Exhibit A: the customer must request the report within seven days of month end and notify Blackboard of the credit request within seven days of receiving it, or the credits are forfeited.
- Applies when
- After Blackboard supplies the monthly performance report
- Applies to
- Blackboard Learn SaaS
- Related programs