Service credits are the sole remedy and capped at one month of fees
Catalog row in Vendor License Rules · Cited
- Kind
- Service levels
- Statement
- SaaS specifications Exhibit A: a failure to meet the service level is not a breach; credits are the sole and exclusive remedy and cannot exceed one month of fees in a calendar month.
- Applies when
- Any service-level failure
- Applies to
- Blackboard Learn SaaS
- Related programs