Learn SaaS targets 99.9% availability per calendar month with service credits
Catalog row in Vendor License Rules · Cited
- Kind
- Service levels
- Statement
- SaaS specifications Exhibit A: commercially reasonable efforts for 99.9% uptime; credits of 1, 2 or 5 days of service fees by hours of unavailability, with 5 days per further 96-hour block.
- Applies when
- Availability falls below 99.9% in a calendar month
- Applies to
- Blackboard Learn SaaS
- Related programs