Excess Inbound Interactions are charged at the end of the term plus a premium
Catalog row in Vendor License Rules · Cited
- Kind
- Pricing
- Statement
- Master Agreement s22.1.1: interactions above the estimate for an annual term are charged at the end of that term at a Per Incident Rate plus a premium set in the Statement of Work; the customer may raise estimated monthly interactions on 60 days' written notice.
- Applies when
- Actual interactions exceed the Order Form estimate
- Applies to
- Blackboard Student Support Services
- Related metrics
- Related programs