Inbound Interaction (Student Support Services)
Catalog row in Vendor License Metrics · Cited
- Unit
- Interaction
- Aliases
- Support Request; Outbound Interaction
- Definition
- Master Agreement s22.9.2: a single inbound Support Request from an Authorized User to the Service Desk or Service Desk Infrastructure. A Support Request is an answered phone call, email or chat.
- Counting rules
- Estimated annual and monthly Inbound Interactions are set on the Order Form. Actual interactions above the estimate are charged at the end of the annual term at a Per Incident Rate plus a premium.
- Floors / minimums
- Estimates on the Order Form; 60 days' written notice to raise the estimated monthly interactions.
- Applies to products
- Blackboard Student Support Services
- Product category