Service credits are capped at 8% of monthly Fees
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- MSA Exhibit B: the customer must request a credit within 20 days after the month ends; credits in any month do not exceed 8% of the monthly Fees and are the sole remedy. (effective 2026-04-10)
- Applies when
- Uptime below target
- Applies to
- Alation Cloud production environments
- Related programs