Non-production environments are outside the SLA
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- MSA Exhibit B: non-production environments, whether paid for or not, have no target uptime or service credits. (effective 2026-04-10)
- Applies when
- Any non-production environment
- Applies to
- Trials, proofs of concept, Beta Versions, test and development environments
- Related programs