Zscaler Support Services packages
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Purchased with the Subscription Term.
- Aliases
- Standard Support; Essential; Support Plus; Premium Support Advanced; Premium Support Advanced Plus
- Definition
- Service Level Agreements and Support Service: "Entitlement for Zscaler Support Services is based upon the package(s) purchased. Standard Support is included in the Fees for the Products. Additional Support packages may be purchased by Customer for an additional Fee."
- Commercial rules
- Packages: Standard (8x5 business hours; P1 initial response 2 hrs), Essential, Support Plus, Premium Support Advanced and Premium Support Advanced Plus (P1 initial response 15 min for Support Plus and above). Account engagement offerings limited to no more than 2 tenants per licensed product.
- Applies to
- All Zscaler Products.