EOS and EOL Policy
Catalog row in Vendor License Programs · Cited
- Kind
- Lifecycle policy
- Term
- Policy effective 2017-08-01.
- Aliases
- End-of-Sale; End-of-Life; EOS; EOL
- Definition
- EOS and EOL Policy (effective August 1, 2017): "SaaS Product is no longer available for new orders. However, the SaaS Product may be renewed to extend an existing contract or to add more users through its EOL date."
- Commercial rules
- SaaS: notification at least 90 days before End-of-Sale; End-of-Life at least 1 year after End-of-Sale; after EOL, customers with contracts beyond the EOL date are offered an upgrade path or replacement, or support until the end of the then-current contract.
- Applies to
- Zscaler SaaS Products, Software Products and Hardware.