Customer Satisfaction Policy (refunds)
Catalog row in Vendor License Programs · Cited
- Kind
- Refund policy
- Term
- First 30 or 45 days; renewal windows
- Definition
- Zoho refund policy: full refund on request during the first month of a monthly subscription or the first 45 days of an annual subscription, with downgrade to the free plan.
- Commercial rules
- Cancellation up to five business days (monthly) or fifteen days (annual) after a renewal date qualifies for a full refund; no refunds afterwards. Partial downgrades of annual subscriptions give subscription-extension credits computed at monthly list price, not cash. Pro-rated refund if Zoho removes or breaks functionality and cannot fix it. No refund on termination for Terms violations.
- Applies to
- All Zoho subscriptions.