Workforce Central software support tiers
Catalog row in Vendor License Programs · Cited
- Kind
- Support program
- Term
- Annual support agreement
- Definition
- Support page: UKG provides Platinum Plus, Platinum, Gold Plus and Gold support services for on-premise software.
- Commercial rules
- The same software support type applies to all software of an installation. Response targets: Gold 2/4/8 hours and Platinum 1/4/8 hours for High/Medium/Low, in business hours. Platinum is 24x7; Plus tiers add a Technical Account Manager.
- Applies to
- UKG Workforce Central on-premise