Support Call Process
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Agreement term
- Definition
- Support Call Process: support channels, hours, incident priority levels and response targets that apply to all Tyler customers with a right to use the Tyler Software.
- Commercial rules
- Priority 1 initial response within one business hour; Priority 2 four business hours; Priority 3 one business day; Priority 4 two business days. Targets may differ by product.
- Applies to
- Tyler maintenance and support customers