Priority 1 incidents get a one business hour response
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "Tyler shall provide an initial response to Priority Level 1 incidents within one (1) business hour of receipt of the incident."
- Locator
- Support Call Process, Incident Priority
- Applies to
- Priority 1 incidents get a one business hour response
- Supports rules
- Related programs
- Sources