Client Relief (SaaS SLA credits)
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Monthly
- Definition
- SaaS Agreement Exhibit C: credits are a percentage of the SaaS Fees paid for the month, based on Actual Attainment of availability.
- Commercial rules
- Credits range from remedial action (99.99% to 99.70%) through 2% to 10% of the monthly SaaS Fees (below 95.50%); requests within fifteen days of month end; credits payable only for consecutive eligible months; applied to the next billing cycle.
- Applies to
- Public Administration Group SaaS clients