SmartBear Support plans
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Co-terminous with the paid subscription
- Aliases
- Standard Support; Enterprise Support (24x7); Enterprise Support (24x7 Plus)
- Definition
- Support Manual: three support plans are offered, Standard (12x5 EST), Enterprise (24x7) and Enterprise Plus (24x7 Plus); Standard Support is provided at no additional charge during a paid subscription.
- Commercial rules
- First-response SLAs from 2 hours (Standard) to 30 minutes (Enterprise Plus) for Severity 1. Not all plans exist for all Solutions; ReadyAPI is listed with Standard only, TestComplete, Swagger and Zephyr Standard/Advanced/Enterprise with all three. Excludes free evaluation subscriptions and any version other than the most current point release. Support may stop if fees are more than 30 days overdue. Reductions in entitlements take effect at renewal.
- Applies to
- All paid SmartBear subscriptions.