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Sitecore Program

Customer Data Retrieval Period

Catalog row in Vendor License Programs · Cited

Kind
Data retention
Term
After termination
Definition
Addendum A s9(d): 30-day Retrieval Period.
Commercial rules
Sitecore retains Customer Data for 30 days after termination of an Order for SaaS Products or Hosted Services so it can be retrieved.
Applies to
Licence to SaaS Products and Hosted Services for the Subscription Term and Permitted Usage, usage policy compliance, suspension, SLA change termination and data retrieval after termination. Undated.
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