Only the Prime tier allows net-new custom AI agents
Catalog row in Vendor License Rules · Cited
- Kind
- Use rights
- Statement
- ServiceNow product tiers: out-of-the-box AI agents can be configured at Foundation and Advanced; building net-new agents (and net-new custom AI skills) is a Prime capability.
- Applies when
- Choosing a product tier for AI agent development.
- Applies to
- Supported product lines sold in Foundation, Advanced and Prime tiers.
- Related metrics
- Related programs