L3 Support Services Plan
Catalog row in Vendor License Programs · Cited
- Kind
- Support (partner-delivered)
- Term
- Support Term per Order
- Aliases
- L3 Premium Support; L3 Basic Support
- Definition
- Support Policy 5.3: "24x7 Remote Technical Support through a Rubrik Authorized Support Partner (“RASP”) on behalf of the Customer."
- Commercial rules
- The RASP performs triage and stays as liaison; Rubrik's response targets match Premium (or Basic for L3 Basic) but apply to the RASP.
- Applies to
- Customers supported through a Rubrik Authorized Support Partner.