Basic Support Services Plan
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Support Term per Order
- Aliases
- Basic Support
- Definition
- Support Policy 5.2: Remote Technical Support with responses Monday to Friday, 8:00am to 8:00pm in the customer's local time zone.
- Commercial rules
- Same initial response targets as Premium but only during Customer Business Hours; up to three Remote Support Requests per year outside business hours.
- Applies to
- Rubrik Service and Software.