RSA Maintenance Services (hardware and on-premises software)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Annual, paid in advance
- Aliases
- Maintenance Agreement; Support Services
- Definition
- RSA Maintenance Agreement for Hardware and On-Premises Software: support and maintenance for Products, excluding releases past their end of primary support (EOPS) date.
- Commercial rules
- Each Software Release reaches EOPS no less than 24 months after GA unless the lifecycle pages set another date. Extended Support agreements of one or two years are available for some products; otherwise support on EOPS releases may be charged per case. Lapsed support is reinstated by paying the lapsed period, the current year and a reinstatement fee.
- Applies to
- RSA hardware and on-premises software, including Authentication Manager and Governance & Lifecycle on premises.