30-day refund window
Catalog row in Vendor License Programs · Cited
- Kind
- Policy
- Term
- 30 days from initial purchase
- Definition
- A subscription can be cancelled within 30 days of the initial purchase for a full refund requested through the support form.
- Commercial rules
- Cancellation and refund request must both fall in the 30 days; refunds can be requested once per user; payments by cash or bank transfer are not refundable; the option applies only to purchases directly through Proton, and business plans waive statutory consumer protections.
- Applies to
- All paid plans bought directly from Proton
- Related metrics