Self-Service Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support level
- Term
- Co-terminous with the subscription
- Definition
- Support Services Program s.1.1.1: two Authorized Support Contacts; phone support only for Priority 1 issues during business hours; no 24x7 support.
- Commercial rules
- Updates (bug fixes, maintenance releases, documentation) are provided regardless of support level. Support requires payment of Subscription Fees (Customer Agreement s.6.1).
- Applies to
- Proofpoint Products under the Support Services Program