Premium Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support level
- Term
- Co-terminous with the subscription
- Definition
- Support Services Program s.1.1.3: in addition to Self-Service and Platinum Support, for an additional charge, access to support phone lines and a designated Technical Account Manager.
- Commercial rules
- Same priority response targets as Platinum. Eligible for the Global Time Zone Add On.
- Applies to
- Proofpoint Products under the Support Services Program