Platinum Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support level
- Term
- Co-terminous with the subscription
- Definition
- Support Services Program s.1.1.2: for an additional charge, 24x7x365 assistance for Priority I issues and access to support phone lines.
- Commercial rules
- Targeted initial responses: Priority I 1 hour, II 4 hours, III 8 hours, IV 16 hours, during standard support hours. Eligible for the Global Time Zone Add On.
- Applies to
- Proofpoint Products under the Support Services Program