Software Update License & Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Annual, 12-month support period, payable in advance; renewal priced from the prior year fee plus the renewal adjustment.
- Aliases
- SULS; Premier Support
- Definition
- Program releases in the Premier Support phase receive Software Update License & Support: program updates, fixes, security alerts and critical patch updates, tax/legal/regulatory updates, upgrade scripts, certification with most new third-party products, major releases, and 24x7 service request assistance (Technical Support Policies, 17 August 2026, section 4).
- Commercial rules
- Technology price list (15 September 2026): first-year support is listed per SKU; renewals are the prior-year fee increased by the Inflationary Adjustment Rate (IAR), or by the lower of the Contractual Cap Rate (CCR) and the IAR where a CCR is active.
- Applies to
- Perpetual and term licenses of Oracle programs.