Matching service levels: whole license set, termination letter
Catalog row in Vendor License Evidence · Cited
- Kind
- Policy excerpt
- Excerpt
- When acquiring technical support, all licenses in any given license set must be supported under the same technical support service level (e.g., Software Update License & Support, Oracle Communications Network Premier Support , or unsupported). […] You may not support a subset of licenses within a license set; the license set must be reduced by terminating any unsupported licenses. You will be required to document license terminations via a termination letter.
- Locator
- Technical Support Policies, section 2, Matching Service Levels (p. 6)
- Applies to
- All license sets.
- Supports rules
- Related programs