Support reinstatement fee
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Technical Support Policies (17 August 2026), section 2: lapsed support is reinstated at 150% of the last annual support fee, prorated back to the lapse date; support never bought is reinstated at 150% of the fee that would have applied, prorated back to the license order date; the support fee for the new 12-month period is payable in addition.
- Applies when
- Returning a lapsed or never-supported license to Software Update License & Support.
- Applies to
- All Oracle programs except Incident Server Support Packages.
- Related programs