Maintenance and Support (installed software)
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance and support
- Term
- Contract Year
- Definition
- M&S gives access to updates and Application Support for licensed software; subscription licences include M&S in the fees.
- Commercial rules
- On-premises licences require paid M&S for the Initial Agreement Term, then auto-renew annually in advance. Notice is six months before the end of the Initial Agreement Term and three months before the end of a Renewal Term. Ceasing to pay ends update entitlement immediately.
- Applies to
- Installed licences (perpetual, subscription, term)
- Related metrics