Premier Success Plans
Catalog row in Vendor License Programs · Cited
- Kind
- Premium support
- Term
- Coterminous with the subscription
- Aliases
- Silver; Gold; Basic support
- Definition
- PSRG: "Premier Success Plans are a subscription support offering that includes access to support, customer success, and technical account resources".
- Commercial rules
- Silver is required for customers with annual product subscription spend of USD 20,000 or more; Gold for USD 200,000 or more. Support terms: Basic 24x5 with 2-hour Priority Level 1 response; Silver 24x7, 1 hour; Gold 24x7, 30 minutes. Basic support applies when the Order Form names no level (MSA s.2.1(b)).
- Applies to
- Okta and Auth0 subscriptions