New Relic Support Plan
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Commitment Term
- Definition
- Support documentation: Support Plans that "apply only to your paid service subscription under an existing New Relic agreement".
- Commercial rules
- First response target for P1: Standard 2 business days, Pro 2 hours, Enterprise 1 hour. Under the Usage Plan the Support Plan in the Documentation replaces other support commitments in the customer's agreement (not for New Relic K.K. customers in Japan). Original-model plans Silver, Gold and Platinum are tiered by annual spend (USD 1-9,999; 10,000-99,999; 100,000 and above). The plan may change at any time with immediate effect.
- Applies to
- Paid Standard, Pro and Enterprise subscriptions.