Managed Service Providers (MSP partners)
Catalog row in Vendor License Programs · Cited
- Kind
- Partner (service provider)
- Aliases
- MSP users
- Definition
- Partner type "Built for multi-customer service delivery": an isolated project per client, with the delivery team, partners and the customer invited into it, and white-labelling with logo, colours and page title.
- Commercial rules
- Data, users and results "never move between projects". DPA section 12 applies to MSP Partners under Appendix 1G: each end customer is controller, the MSP Partner processor and LICENSEWARE sub-processor; the MSP Partner must have a DPA with each end customer before onboarding it. No published fees.
- Applies to
- Managed service providers running ongoing SAM services across a customer base.