Support plans (Bronze, Silver, Gold, Platinum)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Definition
- Support Policy: support plans Bronze, Silver, Gold and Platinum differ by hours, first reply goal, phone support, escalation and availability SLA.
- Commercial rules
- Self-service customers receive Bronze support; Gold and Platinum carry a 99.99 percent monthly availability commitment with service credits.
- Applies to
- All plans