Maintenance and Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- 12 months, auto-renewing
- Aliases
- Standard; Premium
- Definition
- Maintenance and Support terms: "Support" in the MLSA "shall have the same meaning as Maintenance and Support as used herein." Two levels are named, Standard and Premium.
- Commercial rules
- Initial 12-month term from delivery, auto-renewing annually unless 30 days’ notice; renewal only for all Products and Hardware (no partial renewals) at the then-current price list. Standard allows 3 Named Support Contacts, Premium 6, each ICE-trained. Maintenance releases for the current and two prior versions, defect resolution for at least 24 months from release. Reinstatement after a lapse requires back fees plus 5%.
- Applies to
- All Imprivata Products and Hardware; included in subscription fees.