Hyland Cloud Service Class
Catalog row in Vendor License Programs · Cited
- Kind
- Cloud policy
- Term
- Per Product Subscription; changes effective at renewal
- Aliases
- Silver; Gold; Platinum; Double Platinum
- Definition
- Service Class Manual: "This Service Class Manual provides Customers a detailed description of the Service Level Commitments available for purchase by Customer as part of the Hyland Cloud Service"; the Cloud Service Product Specific Terms define the Service Class as the service level commitment purchased by the customer.
- Commercial rules
- Silver 99%, Gold 99.50%, Platinum 99.80% and Double Platinum 99.90% Monthly Uptime Percentage. Upgrades at any time; downgrades only at the next renewal. Applies to customers who bought directly from Hyland.
- Applies to
- OnBase, Perceptive Content and Brainware Cloud Service bought directly from Hyland.