Grafana Enterprise Support SLA
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Service Order term
- Definition
- Enterprise Support SLA: "Technical Support Hours are 24/7/365 for all issues."
- Commercial rules
- First response targets by severity: Critical (SEV1/P1) 2 hours, Production (SEV2/P2) 4 hours, ticket only. Supported Software is listed in the Service Order.
- Applies to
- Grafana Enterprise customers with support in their Service Order.