Forcepoint Technical Support (Essential, Enhanced, Enterprise)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Subscription Term
- Definition
- Technical Support Description: "Subscribers are enrolled in one of three Forcepoint Technical Support programs: (1) Essential Support; (2) Enhanced Support; and (3) Enterprise Support."
- Commercial rules
- Essential: 24x7 online support, telephone for Severity One in business hours. Enhanced adds a Customer Success Manager, priority access and 24/7 Severity One support. Enterprise adds the Customer Success Architect team. Forcepoint ONE editions and FlexEdge bundles include Essential Support unless a higher level is quoted. U.S. Federal Government Preferred Support (FEDSR) and Designated Support Engineer hours are add-ons.
- Applies to
- All Forcepoint Products.