SLA service credits
Catalog row in Vendor License Programs · Cited
- Kind
- Warranty program
- Term
- Monthly
- Definition
- Service credits against monthly fees when Core Services, Data Delivery or Activation Delivery miss their guarantees.
- Commercial rules
- Credit is a percentage per 60 minutes of Downtime; claims within two months; Core Services credits capped at 25% of monthly fees, data delivery at 50% for the affected Connection.
- Applies to
- Standard, Enterprise, Business Critical
- Related metrics