MSLA renewal terms
Catalog row in Vendor License Programs · Cited
- Kind
- Subscription umbrella
- Term
- Initial Term 1, 2 or 3 years; Renewal Terms 1 year
- Definition
- MSLA s.8: SaaS Subscriptions, Software Licenses and Support Services renew automatically for one-year Renewal Terms unless the customer gives written notice of non-renewal at least 30 days before the term ends.
- Commercial rules
- Renewal quotes are issued in the 90-day Renewals Window based on then-current pricing, terms and usage data; renewal Fees may be invoiced at least 30 days before the Renewal Term; changes to term or support tier must be requested at least 30 days before expiry.
- Applies to
- All Delinea Solutions and Support Services
- Related metrics