SaaS availability service credits
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Calendar quarter
- Definition
- Availability Policy: Quarterly Uptime commitment and Service Credits.
- Commercial rules
- The Availability Policy applies to single-tenant and multi-tenant SaaS only. The MSA cover note describes tiered service credits for failure to meet the availability guarantee, with a stated 99.9% figure, while the Availability Policy sets a Quarterly Uptime of at least 99.95% with credits of 5, 10 and 20 percent of quarterly fees by availability band.
- Applies to
- DataRobot SaaS