Citrix Unified Services
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Definition
- One of the two current Citrix support offerings named in the Worldwide Support Services Delivery Guide (with Citrix Standard Support); "an invite-only program".
- Commercial rules
- Initial response targets: Severity 1 under 15 minutes; Severity 2, 30 minutes (business hours); Severity 3 and 4, 4 business hours. Business-hours support plus 24/7/365 for Severity 1 only. Legacy Select, Priority, Priority Plus and TRM remain until their contracts expire.
- Applies to
- Citrix customers invited to the program; successor to legacy Priority, Priority Plus and TRM offerings.