Support levels (Standard, Premier, Premier Plus)
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance and support
- Term
- Co-terminous with the subscription
- Definition
- Service Description: "Boomi’s goal is to provide support according to the tables below, depending on the level of support you’ve purchased."
- Commercial rules
- Standard: business hours, 15 cases per year with overages charged at list price, Severity 2-4 response in 2 business days. Premier: unlimited cases, live chat and phone, 8 business hours. Premier Plus: 24x7 for all severities, 4 hours.
- Applies to
- Boomi Enterprise Platform subscriptions