Boomi Customer Care packages
Catalog row in Vendor License Programs · Cited
- Kind
- Premium support
- Term
- Contract year
- Aliases
- Basic Support; Enhanced Support; Expert Bundle; Advocate; Side-by-Side
- Definition
- Customer Care Service Description: Boomi provides optional Customer Care and services packages in the tiers Expert, Platinum Tier 1, Platinum Tier 2 and Elite; the support tables use Basic Support, Enhanced Support / Expert Bundle, Advocate and Side-by-Side.
- Commercial rules
- Basic Support allows 5 cases per contract year; higher tiers are unlimited and add a Technical Account Manager, Platform Architect and up to 8 or 20 Platform Development and Assurance sessions. The Integration editions page lists Enhanced Support as an extra cost on all paid editions.
- Applies to
- Customers who bought the Customer Care support offering