Product Support Life Cycle
Catalog row in Vendor License Programs · Cited
- Kind
- Support policy
- Term
- Two years from initial release of each major version.
- Aliases
- two-year support window
- Definition
- Product Support Life Cycle: “Where customers have the control of the deployed product version, BeyondTrust will support each major product version for two years from the date of initial release.”
- Commercial rules
- Fix-forward model; commercially reasonable efforts to patch critical vulnerabilities in versions still within the two-year window; out-of-support versions are not patched or updated. EoS & EoL page applies the two-year rule to Remote Support and Privileged Remote Access major versions (e.g. 24.1.1).
- Applies to
- Customer-controlled (on-premises) deployments of BeyondTrust products.