Cloud Service Level Agreement
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Monthly availability measurement.
- Aliases
- Cloud SLA; Availability SLA
- Definition
- Cloud Service Level Agreement: “BeyondTrust shall use commercially reasonable efforts to make the Cloud Service to Customer Available at least for 99.9% of the time during a calendar month, excluding Excused Downtime (“Availability SLA”).”
- Commercial rules
- Excused Downtime includes Maintenance Time of up to two hours per month and events outside BeyondTrust's control. Applies only to Cloud Services, not to On-Premise Software (Exhibit A, Cloud Service Level).
- Applies to
- BeyondTrust Cloud hosted solutions.