Arctera Shelving
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- At renewal
- Aliases
- Shelving Letter
- Definition
- Arctera Global Renewal Policy: a customer may renew Maintenance/Support on part of a perpetual install base it no longer uses by signing a "Shelving Letter" agreeing to "shelve, i.e., no longer use, the listed licenses".
- Commercial rules
- Exception requested via the renewal account manager with usage reports from Arctera utilities; remaining support re-priced at current list and may increase; reactivation requires lapsed support, a reinstatement fee and a year forward, backdated.
- Applies to
- Perpetual Arctera licences under Maintenance/Support.